We provide a warranty for most of our products. The warranty may be for one (1) to ten (10) years, depending on the product. The warranty and any more detailed warranty specifications can be found in the product specs section of our online store.
The warranty covers manufacturing and material defects within the stated warranty period as long as the product is properly installed and used. The warranty does not cover normal wear and tear or damage caused by natural phenomena (e.g storms). The warranty we provide applies to private use, unless there is specifically mentioned public use warranty.
If you have any questions regarding our warranty policy or your receipt has been lost, please contact our customer service by email at customercare.eu@acon24.com.
Warranty time frames for all products:
Please note that the warranty periods for ACON Air trampoline packages have been updated on March 1, 2019.
Warranties for ACON Air trampoline packages from March 1, 2019:
- Trampoline frame: 10 years
- Jumping mat: 5 years
- Mat other components: 2 years
- Safety pad: 2 years
- Springs: 5 years (3,0 m trampoline 2 years)
- Enclosure: 1 year
- Ladder: 1 year
Warranties for ACON Air trampoline packages before March 1, 2019:
- Trampoline frame: 5 years
- Trampoline mat: 5 years
- Enclosure: 1 year
- Ladder: 1 year
ACON Fit 44in Round & 55in Hexagon:
- Frame: 10 years
- Mat: 2 years
- Handlebar: 2 years
- Bungee springs: 1 year
- Other parts: 1 year
Accessories:
- Basketball Hoop: 1 year
- Ground Anchors: 1 year
- Weather Covers: 1 year
- Tents: 1 year
Airtracks:
- 2 years
Hockey Goal & Backstop Net:
- Frame: 2 years
- Net: 1 year
Comments
0 comments
Please sign in to leave a comment.