How long is the product warranty and what does it cover?

We provide a warranty for most of our products. The warranty may be for one (1) to ten (10) years, depending on the product. The warranty and any more detailed warranty specifications can be found in the product specs section of our online store.

The warranty covers manufacturing and material defects within the stated warranty period as long as the product is properly installed and used. The warranty does not cover normal wear and tear or damage caused by natural phenomena (e.g storms). The warranty we provide applies to private use, unless there is specifically mentioned public use warranty.

If you have any questions regarding our warranty policy or your receipt has been lost, please contact our customer service by email at [e-mail].

Warranty time frames for all products:

Please note that the warranty periods for ACON Air trampoline packages have been updated on March 1, 2019.

Warranties for ACON Air trampoline packages from March 1, 2019:

• Trampoline frame: 10 years
• Jumping mat: 5 years
• Mat other components: 2 years
• Safety pad: 2 years
• Springs: 5 years (3,0 m trampoline 2 years)
• Enclosure: 1 year
• Ladder: 1 year

Warranties for ACON Air trampoline packages before March 1, 2019:

• Trampoline frame: 5 years
• Trampoline mat: 5 years
• Enclosure: 1 year
• Ladder: 1 year

ACON Fit 44in Round & 55in Hexagon:

• Frame: 10 years 
• Mat: 2 years 
• Handlebar: 2 years
• Bungee springs: 1 year
• Other parts: 1 year

Accessories:

• Basketball Hoop: 1 year
• Ground Anchors: 1 year
• Weather Covers: 1 year
• Tents: 1 year

Airtracks:

• 2 years

Hockey Goal & Backstop Net:

• Frame: 2 years
• Net: 1 year