ACON Help Center
Here you will find frequently asked questions and answers. If you find some important missing from the list, let us know.
Products
- General information about ACON Products
- How many people can be on the trampoline at the same time?
- Where can I find the assembly manual?
- Why to choose Acon?
- How to choose a trampoline?
- Is there a weight limit for ACON Trampolines?
Product returns & Warranty issues
Payment methods
Shipping
- Does ACON ship products to non-EU countries?
- I received a damaged package, what should I do?
- If I order a product now can I have it delivered later?
- Do I have to be present when the product is home delivered?
- What is the size of the package?
- How can I track my order?
Ordering
- I'd like to order ACON products to a non-EU country - what should I do and what do I need to know?
- General information about ordering
- Can I change my order/delivery address after placing the order?
- How do I cancel my order?
- My order is missing a product, what should I do?
- Does Acon have brick & mortar stores or distributors in the EU?