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  1. ACON EU Help Center
  2. ACON Help Center

ACON Help Center

Here you will find frequently asked questions and answers. If you find some important missing from the list, let us know.

Products

  • General information about ACON Products
  • How many people can be on the trampoline at the same time?
  • Where can I find the assembly manual?
  • Why to choose Acon?
  • How to choose a trampoline?
  • Is there a weight limit for ACON Trampolines?
See all 26 articles

Product returns & Warranty issues

  • General information
  • I received a wrong product, what should I do?
  • I would like to return the product I ordered. How do I do it?
  • I want to make a reclamation of a product. How do I do it?
  • How do I know if the warranty time of a product is still valid?

Payment methods

  • What payment methods does ACON offer?

Shipping

  • Does ACON ship products to non-EU countries?
  • I received a damaged package, what should I do?
  • If I order a product now can I have it delivered later?
  • Do I have to be present when the product is home delivered?
  • What is the size of the package?
  • How can I track my order?
See all 9 articles

Ordering

  • I'd like to order ACON products to a non-EU country - what should I do and what do I need to know?
  • General information about ordering
  • Can I change my order/delivery address after placing the order?
  • How do I cancel my order?
  • My order is missing a product, what should I do?
  • Does Acon have brick & mortar stores or distributors in the EU?
See all 7 articles
ACON EU Help Center
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