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  • What should I take into consideration when re-assembling my trampoline after winter?

    We recommend checking all the parts of the trampoline before re-assembly. When assembling the trampoline, remember to follow the manual. If you've lost the original, you can find all our manuals he...

  • Can I use my ACON Trampoline during winter?

    Acon Trampolines and Enclosures are designed for year round use. However when thinking about winter use, it's important to note that the trampoline mat should be kept free from more than 10cm of sn...

  • Is there a weight limit for ACON Trampolines?

    Generally speaking, there are no weight limits for our trampolines. As long as only one user jumps at a time, there's no limit to who can use the trampoline. However, during rigorous testing for sa...

  • Can I change my order/delivery address after placing the order?

    If you notice an error in your order, or wish to cancel part of, or the whole order, please contact us immediately via email at customercare.eu@acon24.com, since we strive to ship the orders within...

  • How do I cancel my order?

    If you notice an error in your order, or wish to cancel part of, or the whole order, please contact us immediately via email at customercare.eu@acon24.com. If your order has not left our warehouse ...

  • How to choose a trampoline?

    Now it’s time to take a deeper look into the technicalities. At the very least, you’re going to want to look at safety and quality. Some good measures for these are official certificates, like ASTM...

  • My order is missing a product, what should I do?

    If a product is missing from your order, please see the packing list if all the products were shipped. Sometimes we might've ran out of stock momentarily and we will ship a product as soon as it's ...

  • Why to choose Acon?

    When purchasing an ACON trampoline, you know what you’re getting: the product of decades of R&D and tweaking around. Our trampolines are fully designed, planned and tested in Oulu, Finland. With ev...

  • Does Acon have brick & mortar stores or distributors in the EU?

    In Europe, ACON only have traditional brick & mortar stores in Finland at the moment. A traditional brick and mortar store can also be found from Monticello, in the United States. 

  • General information about ACON Products

    We offer a wide range of high quality and innovative products that get people of all ages outside playing games. In addition to our high-quality products, our success is based in professional staff...