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ACON

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  • General information about ordering

    Orders can be placed via our online stores. If a product is sold out at the time of ordering, you can still pre-order the product and it will be shipped to you as soon as it's back in stock. If you...

  • Can I change my order/delivery address after placing the order?

    If you notice an error in your order, or wish to cancel part of, or the whole order, please contact us immediately via email at customercare.eu@acon24.com, since we strive to ship the orders within...

  • How do I cancel my order?

    If you notice an error in your order, or wish to cancel part of, or the whole order, please contact us immediately via email at customercare.eu@acon24.com. If your order has not left our warehouse ...

  • I received a wrong product, what should I do?

    If you received a product you didn't order, please contact our customer care via email at customercare.eu@acon24.com.

  • I received a damaged package, what should I do?

    Products usually remain unharmed even though the package gets damaged. However, with heavy shipments, damages occur every now and then. If your package is damaged, please check the contents of the ...

  • My order is missing a product, what should I do?

    If a product is missing from your order, please see the packing list if all the products were shipped. Sometimes we might've ran out of stock momentarily and we will ship a product as soon as it's ...

  • Does Acon have brick & mortar stores or distributors in the EU?

    In Europe, ACON only have traditional brick & mortar stores in Finland at the moment. A traditional brick and mortar store can also be found from Monticello, in the United States. 

  • What payment methods does ACON offer?

    Following payment methods can be used: Online bank transfer Credit card (Visa, Mastercard) Debit card (Visa, Mastercard) PayPal ApplePay

  • How do I order for a company?

    If you wish to order for a company, please send your order via email at customercare.eu@acon24.com. Make sure to include billing information and VAT-number to the email.

  • General information about ACON Products

    We offer a wide range of high quality and innovative products that get people of all ages outside playing games. In addition to our high-quality products, our success is based in professional staff...