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Heidi

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Latest activity by Heidi
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    Heidi created an article,

    How many people can be on the trampoline at the same time?

    There is a one person at a time -limit in all trampolines.

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    Heidi created an article,

    Where can I find the assembly manual?

    You can find assembly manuals for Acon products here: https://www.acon-manuals.com/

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    Heidi created an article,

    If I order a product now can I have it delivered later?

    Yes. If you wish your order to be delivered later, please contact our customer care at customercare.eu@acon24.com directly after placing the order. Please note that we cannot guarantee deliveries f...

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    Heidi created an article,

    Do I have to be present when the product is home delivered?

    We do recommend being at the delivery address to receive your package. However, this is not always necessary. You can make an arrangement with the delivery company for them to leave the package out...

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    Heidi created an article,

    What is the size of the package?

    The sizes and the weights of the packages are available in the "Product specs" -section on the product page.

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    Heidi created an article,

    How can I track my order?

    You will receive an automatic shipment confirmation email once your package is about to leave our warehouse. This message includes the tracking number which you can use to track your order online. ...

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    Heidi created an article,

    How much does the delivery cost?

    The delivery cost depends on the delivery method and the size and weight of the package. The delivery costs are calculated automatically when you proceed to check out. 

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    Heidi created an article,

    What should I do if my order wasn't delivered within the general delivery time?

    Please take into consideration that during busy seasons (holidays, Black Friday etc.) the shipping time might be longer than in general. If you still haven't received your product a day after the g...

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    Heidi created an article,

    How long does it take for my order to be delivered?

    Shipping generally takes from 2 to 7 business days with lighter packages and from 3-10 business days with heavy shipments. Delivery times may vary depending on your location. Please also take into ...