Ulla
- Total activity 306
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 0
- Subscriptions 265
Articles
Recent activity by Ulla Sort by recent activity-
How do I install ACON Premium Enclosure rim and cap package?
During the years, we have had several different models of rims. The latest model is a 0,47in rim attached with two screws. Please notice that previous models are no longer available. The new Premiu...
-
Can the trampoline springs be crossed?
The springs are not designed to be placed crossed. Crossed springs can stretch faster and damage the trampoline mat fasteners and the frame. Also the coating will be damaged which results in faster...
-
Can the trampoline be installed into the ground?
Warranty does not cover in-ground use. Our trampolines are not designed to be used in-ground and therefore those are not tested for that kind of use. Some of our customers have still installed thei...
-
What do I consider in the placement and installation of the trampoline?
Trampoline proper placement is important and affects safety. To ensure the safe use of the trampoline, please note the following: The trampoline can be installed on lawns, asphalt, and sand. The a...
-
Do you have an installation service?
ACON does not have an installation service. Our products come with easy-to-follow instructions and we also have trampoline installation videos on our website https://www.acon-manuals.com/. Please c...
-
Where can I find the installation instructions?
You can find the most common installation instructions on our website at https://www.acon-manuals.com/. If you cannot find the installation instructions you need on our website, please contact our ...
-
What do I do if I received a damaged package?
Products usually remain unharmed even though the package gets damaged. However, with heavy shipments, damages occur every now and then. If your package is damaged, please ask the courier to mark th...
-
What do I do if I received a wrong product / wrong number of products?
If you received the wrong product or a wrong number of products, please contact our customer service by email at customercare.eu@acon24.com. Please include your order number and a description of th...
-
How do I cancel my order?
Delivery of products in stock starts within 24-48 hours on business days. If you notice an error in your order or you want to cancel it in partly or in fully, please contact our customer service im...
-
What should I know regarding delivery?
We strive to ship the products on the very next week day after your order has been confirmed. In situations where your order will be delivered via freight delivery, you will then be contacted by th...